The Traumatic Brain Injury (TBI) Recovery Support Program (RSP) ensures that its clients are supported and connected — and stay connected — to appropriate resources as they progress through the entire continuum of care to recovery.
Since 2007, DVBIC’s TBI Recovery Support Program, formerly known as the Regional Care Coordination Program, has been providing medical and non-medical services and resources to service members, members of National Guard and reserves, and veterans who have sustained a TBI, as well as family members and caregivers, as they negotiate complex systems of care. The program’s Recovery Support Specialists (RSSs) are assigned to 14 regions throughout the United States and Germany to provide a nationwide network for care coordination.
Why Participate in the TBI Recovery Support Program?
Due to physical, cognitive or psychological symptoms, as well as complex treatment programs, service members or veterans with TBI may be at risk of dropping out of treatment or getting lost in the many systems of care. They can experience:
- Difficulty successfully participating in their treatment and confusion about treatment recommendations
- Difficulty remembering appointments or medications
- Emotional symptoms, such as mood swings, irritability and frustration
- Behavioral symptoms, such as aggressiveness and lack of self-control, potentially causing fear, confusion or discomfort for patients and their family and friends
Eligible participants include:
- Service members
- Members of National Guard and reserves
- Family members
You may refer yourself or join the program through referrals from case managers and providers at military treatment facilities, Department of Veterans Affairs (VA) facilities or civilian programs. To contact a RSS near you, view our DVBIC locations interactive map or email the TBI Recovery Support Program.
What Services Are Offered?
Recovery support specialists establish ongoing relationships with clients to empower them with resources that advance their care and understanding of TBI. When a client enters the program, a RSS will speak with them by phone or in person about issues they’re having in treatment, other medical or psychological health conditions, strengths and limitations, family issues, changes in duty status, and other relevant issues.
- The RSS provides follow-up services by completing regular check-in calls to provide support and track TBI symptoms and recovery for 24 months
- The RSS assists in finding and accessing TBI and psychological health clinical care, supportive services and information as a client enters the rehabilitation stage of care, returns to duty or transitions to civilian life
- The RSS ensures that a client stays on the path to recovery as they move between military posts or stages of recovery and serves as a point-of-contact to access TBI resources in communities where the client lives. If the client moves, the RSS transfers the client to a RSS in the new location
Additionally, the TBI RSP provides information about TBI resources, trainings and research to case managers and providers as they meet the clinical needs of TBI clients. The program also serves as the primary TBI resource to other military and veteran care coordination systems, including Warrior Transition Units, each of the services’ wounded warrior programs, and the Departments of Defense and Veterans Affairs joint Federal Recovery Coordination Program.
Onsite or video teleconferencing presentations about the TBI Recovery Support Program are available to clinics, programs and military treatment facilities. Email us to schedule a presentation.
TBI Case Management
Military TBI case managers are an integral part of the care and support of service members with TBI. For service members with mild TBI and persistent post-concussive symptoms, ongoing therapy can be disrupted by frequent changes of duty station, multiple deployments, distance to care providers or separation from active duty to veteran status. The responsibility of military TBI case managers is to ensure ongoing care remains as consistent as possible.
DVBIC provides resources and online tools for case managers and other care providers, including:
- TBI Recovery Support Program client brochure and fact sheet
- TTWRL (Telehealth and Technology Web Resource Locator) provides rapid access to military, VA and community resources to support the discharge planning and ongoing care required by service members, veterans and their families dealing with TBI and associated psychological health issues
- Nationwide and regional resource compendiums for military case managers
- Military TBI Case Management Quarterly Newsletter shares best practices regarding TBI care management