FAQs

  • What is the Defense and Veterans Brain Injury Center (DVBIC)?

    DVBIC is a congressionally mandated collaboration of the Departments of Defense (DoD) and Veterans Affairs (VA) to promote state-of-the-science care from point-of-injury to reintegration for service members, veterans, and their families to prevent and mitigate consequences of mild to severe traumatic brain injury (TBI).

     

  • Where is DVBIC?

    Our headquarters is located in the Washington, D.C. metro area. We have 21 sites nationwide and in Germany. At these sites, TBI resources and education opportunities are available, and valuable research is conducted.

     

  • Does DVBIC or its network personnel provide medical care?

    No, we do not provide medical care or referrals, but we do offer various patient and provider resources. Visit our education section to find fact sheets and other resources about TBI. Additionally, you can find a regional education coordinator who can help guide you through available resources and information. DVBIC REC’s are embedded in select military treatment facilities and VA hospitals as part of DVBICs education and outreach efforts.

     

  • What if I need help, information or advice?

    You can find support 24/7 through the websites and numbers listed below.

    Crisis Intervention

    Military/Veterans Crisis Line 800-273-8255, and press 1

    Crisis Line, text-messaging service, and online chat provide free VA support for all service members, including members of the National Guard and Reserve, and all veterans, even if they are not registered with VA or enrolled in VA health care.

    Military OneSource

    800-342-9647

    Help for active duty military and their dependents, including 12 free non-medical counseling appointments.

    VA’s Polytrauma/TBI System of Care

    VA’s Polytrauma System of Care provides a full range of medical and rehabilitation services for all enrolled veterans and for service members covered by TRICARE authorization, who have sustained polytrauma, TBI or other acquired brain injury. Click on this link for admissions and referrals.

    Department of Veterans Affairs Customer Service Hotlines

    White House VA Hotlineopen 24-hours a day, 365 days a year

    855-948-2311

    VA’s first non-clinical, non-emergency, around-the-clock call center. It provides Veterans a supplemental option to report issues if they are not being addressed through VA’s normal customer service channels. Hotline agents answer inquiries, provide directory assistance, document concerns about VA care, benefits and services, and expedite the referral and resolution of those concerns.

    Vet Centers (Readjustment Counseling)

    www.vetcenter.va.gov

    Vet Centers are community-based counseling centers that provide a wide range of social and psychological services, including professional readjustment counseling to eligible veterans, active duty service members, including National Guard and Reserve components, and their families. Readjustment counseling is free of charge and anonymous, and is offered to help make a successful transition from military to civilian life or after a traumatic event experienced in the military, including TBI. Does not require enrollment in VA health care.

    National Resource Directory

    nrd.gov

    The national resource directory connects wounded warriors, service members, veterans and their families with services and resources at the national, state and local levels to support recovery, rehabilitation and community reintegration.

    For general DVBIC inquiries, please email us at dha.DVBICinfo@mail.mil.

     

     

  • How do I find DVBIC resources?

    Visit the resources section for a complete list of all of our TBI products. DVBIC products are available for download.

     

  • Are DVBIC resources and products available for order in print (hard copy)?

    DVBIC materials are available by download only. DVBIC will continue to develop and update TBI clinical and educational products for download from our website. Please email us if you have any questions or concerns.

     

  • What should I do if I'm having trouble downloading a product?

    Please email us if you’re having trouble with a download.